Had an accident? Make a claim. 

Accident Assistance Benefits & Solutions 

Mercedes-Benz Roadcare: 1800 807 700

MBQ Autobody:  (07) 3875 1422

In the case of an accident, your first point of call should be Mercedes-Benz Road Care Services.

You should do the following immediately followiing a call to Road Care:

- Obtain other driver details (Name, Address, Phone, License Number & Vehicle Insurance Policy Numbers)

- Obtain other vehicle details (Registration, Make, Model, Year, Accident Location, Time & Date).

- Report accident to your Insurance Company.

Know your rights: 

- Other brand insurance policies may also allow you choice of repairer in the event of an accident. If this is the case, we recommend that you insist on having your vehicle repaired at an authorised Mercedes-Benz Autobody Repairer.

Book in for an appointment at your authorised Mercedes-Benz Autobody repairer by calling (07) 3875 1422.

The MBQ Team specialise in repairs, paintwork and bodywork, using only Mercedes-Benz approved tools, equipment and Genuine Parts. The Mercedes-Benz Genuine Parts we use are designed to the exacting specifications of each individual vehicle, ensuring your vehicle is brought back to its original condition.

By putting your vehicle in the capable hands of our Autobody Shop, you can rest easy knowing you will never compromise on the performance and value of your Mercedes-Benz vehicle.

Additionally, get access to a Mercedes-Benz from CMT’s Accident Replacement Vehicle Service while your vehicle is repaired at no cost to you. This service is now available to all Mercedes-Benz Brisbane customers at our MBQ Autobody Shop.

You can download CMT's free accident assistance app for iOS or Android by simply searching 'CMT Car'. The app will allow you to get real time automatic accident notifications and notify nominated contacts with the push of a button (e.g. family members, Mercedes-Benz Brisbane, insurer). Additionally, a CMT Luxury Accident Replacement Vehicle will be provided for the duration of the repairs at no cost to you and CMT will also arrange your insurance and repair needs.

Terms & Conditions apply, visit for more information or contact Mercedes-Benz Brisbane today on (07) 3251 6666 or MBQ Autobody on (07) 3875 1422.